Refund policy

Baby360 provides quality brands and products to suit your lifestyle that are built to last. We want you to shop with confidence and ensure you're fully satisfied with your purchase. If for any reason you have concerns, please contact us by emailing hello@baby360.nz and we'll be happy to help resolve the problem.

Change of Mind Returns

If you would like to exchange or return your items for any reason, this can be arranged through our Web Store. However, the freight charges back to our Web Store will be at the expense of the customer.

Online orders can be returned within 30 days of delivery.

To process an online return, please contact us via email at hello@baby360.nz. We will contact you to advise you on the next steps, please don’t return items until we have got back to you to ensure you provide all the relevant information.

We are happy to provide an exchange or store credit to the value of the returned goods. Providing the following conditions are met:

- The goods are returned within 30 days of delivery
- The items are returned in new and original condition – unused, unwashed with labels and packaging intact
- A valid proof of purchase is provided (original receipt or purchase details)
- The goods are returned with any free promotional items that were provided with the goods at the time of purchase
- The goods are current range product (clearance and discontinued stock we offer an exchange or credit only)
We will accept change of mind returns if the product is in resalable condition I.e., the seal and packaging are intact and not damaged or broken.

Clearance items

In the case of a Clearance change of mind returns, we offer a credit or exchange. Clearance products are non refundable.
Any change of mind purchases requested after the specified 30 days return window will be assessed on a case-by-case basis at buzz kids's discretion.
If you have any other questions regarding returns and exchanges, please email us.
All refunds will be processed via the same payment method as the initial transaction.


My item is faulty, what do I do?
Baby360 provide quality brands and products to suit your lifestyle that are built to last. We believe you will be fully satisfied with your product, however if you have any concerns please contact us by emailing hello@baby360.nz and we’ll be happy to help resolve the problem.

Hassle Free Returns
Whenever goods are faulty, damaged or in failure of guarantee we will repair, replace or refund as appropriate. For all faulty returns we require valid proof of purchase to assess the return request. You can return a faulty item online by emailing hello@baby360.nz. Our helpful team will be more than happy to help find a resolution to your issue.

If you have a product that requires an assessment and or repair, please note that:

- Faulty products must follow a supplier warranty assessment process. We reserve the right to repair the item if it’s possible to do so before replacing or refunding.
- The cost of shipping the product back to us will be at the customer's expense.
- For faulty returns and repairs outside of the products' warranty period, please note that the cost of freight and replacement or repaired parts will be at the customer's expense

If you have any other questions regarding returns and exchanges, please email us at hello@baby360.nz.